Your business is bleeding customers
And the worst part? You can't see it happening.
don't return after their first visit
You spend thousands attracting customers. 7 out of 10 never come back.
Acquiring a new customer costs 5–7x more than retaining one. But the industry spends 90% on acquisition and 0% on retention.
data points on your customers
Your best customer stopped coming 3 weeks ago. You have no idea.
No profiles. No visit history. No churn detection. While tech companies track every click, restaurants don't even know who walked in yesterday.
of attention before they lose interest
Your QR menu is a one-way street that captures nothing.
The most powerful touchpoint in your business — the moment a customer pulls out their phone — wasted on a static product list.
cheaper to retain than acquire
While you guess, smart businesses are building customer intelligence.
The businesses that survive won't be the ones with the best food — they'll be the ones that know their customers.
touchpoints from a single scan
What if every QR scan started a relationship instead of ending one?
FIDELYA transforms the dead-end QR into a complete platform. Points, levels, badges, rankings, AI recommendations, social features, real-time analytics, table management, shared orders — all from one scan.
increase in recurrence in 3 months
Customer scans. Data flows. Business grows. Repeat.
Every visit builds a profile. Every profile reveals patterns. Push notifications bring them back. Gamification keeps them engaged. AI recommends what they'll love. The cycle accelerates.
What others solve with 5 tools, we do with one.
🏠 Centralized Home
A homepage designed as a hub: active promotions, available rewards, events, and quick access to the entire ecosystem (menu, loyalty, badges, rankings, social, reservations). As a PWA, your customers can save the app like a native one and receive push notifications (depending on the plan) to return at the perfect moment.
📈 Operational Insights
Real-time dashboard with active users, retention, orders, team performance, loyalty and more. Filter by period and get alerts to act on time.
🎁 Customer Loyalty
Turn every visit into progress:
- Automatic points for purchases or visits.
- Levels with tier-based rewards.
- Simple redemptions directly from the customer’s phone.
Quick signup with Google/QR and fully configurable rules by the admin.
🏅 Badges
A system of customizable and automated badges to reward achievements, streaks, preferences, and engagement. Define icon, rules, benefits, exclusivity by copies, cooldowns, and expirations. Grant them manually or automatically based on real behavior. Build your own “universe” of achievements and turn loyalty into social status and motivation.
🏆 User Rankings
Dynamic rankings by venue or season that drive healthy competition and repeat visits. Configure criteria (visits, points, redemptions, unique badges), tie-breakers, and time windows (weekly, monthly, seasonal). Display them on the Home screen and reward your Top 10 with benefits or special badges.
🍽️ Digital Menus
Dynamic and visual digital menus that showcase your products attractively.
Supports multiple languages, price variants, schedules, and tags (🌱 vegan, 🌶️ spicy, ✨ new, etc.).
Integrated with Booster/Super Booster, AI recommendations, and smart QR by table or campaign.
Optimize the experience and turn every visit into a sales opportunity.
⚡️ Booster & Super Booster for Products
- Booster: highlight key products to increase visibility.
- Super Booster: flash offers with limited time and/or stock (e.g., “2x1 for 60 min” or “valid for the first 10 customers”), featuring a countdown timer and urgency-driven design.
Perfect for moving off-peak hours, rotating inventory, and increasing average ticket size.
📢 Ads + Push (PWA)
Communicate promotions and events with banners, ribbons, and popups inside the menu. Complement with push notifications (PWA) to bring customers back when it matters most (depending on the plan). Segment by schedule, preference, or reward status.
👥 Social Interaction
Create social experiences inside your venue:
- Match Mode: connect customers when there’s mutual interest (Tinder-style).
- Networking Mode: visible profiles to connect and collaborate (ideal for cafés/coworking spaces).
Strengthen community, themed events, and emotional loyalty.
🦾 AI Assistant
Intelligent recommendations based on your menu and customer behavior.
Suggest pairings, highlight favorites, and answer questions instantly.
AI helps increase average ticket value and enhances satisfaction with every visit.
🎶 Real-Time Music / Artists
Display which DJ, band, or playlist is live and connect Spotify directly. Your customers vote for songs in real time and you get analytics on the most requested tracks from the dashboard.
🗓️ Reservation System
Three systems in one: table reservations for restaurants with visual floor plans and auto-assignment, appointment booking for barbershops with services, team, and per-professional schedules, or Cover Manager integration. Fully configurable from the dashboard.
📦 Smart Inventory
Full stock control with Kanban purchase orders (drag & drop), barcode scanning (camera or USB scanner), suppliers, movements with traceability, and automatic push alerts for low/out of stock. Import and export from Excel, register adjustments with real-time preview, and receive orders that update stock automatically.
⭐ Google Reviews
Incentivize real Google Maps reviews with automatic loyalty points. Sync all your reviews, view real-time ratings and track reward history from your dashboard. Set anti-abuse cooldowns and customize the message that motivates your customers to leave a review.
When a good customer stops coming, how long before you notice? Weeks? Never?
In 90 seconds you'll discover what your business can't see: where you're bleeding customers, what data you're missing, and exactly what to do about it.
Build your plan your way.
Loyalty
Know, retain and grow your customer base with gamification and intelligence.
IDEAL PARA: Barbershops, retail, cafes and any business wanting customer loyalty without operational management.
- Points, levels and rewards
- Daily QR Scan
- Leaderboard and rankings
- Badges / Medals (18 conditions)
- Auto campaigns (welcome + birthday)
- Push Notifications
- Basic churn alerts
- Retention analytics
- Customer portal (PWA)
- Multi-language (ES, EN, FR)
Command
Run your business in real-time. Menu, orders, kitchen, tables, inventory — all connected.
IDEAL PARA: Cafes, restaurants and businesses needing full operational management without loyalty.
- Interactive digital menu
- Orders (customer, worker, kiosk)
- Kitchen Display + Tickets
- Real-time QR Tables
- Integrated POS
- Split Bills and Shared Carts
- Inventory Pro (suppliers, alerts)
- Happy Hour
- Announcements (banners, tapes, popups)
- Operational analytics
- Worker / staff portal
- Multi-language (ES, EN, FR)
Loyalty + Command
Most PopularRetain and operate in one platform. The most powerful combo to grow.
IDEAL PARA: Gastrobars, pubs, mid-size restaurants and businesses wanting loyalty + full operations.
- Everything in Loyalty (11 modules)
- Everything in Command (12 modules)
- Cross-referenced customer + operations data
- Unified analytics (retention + ops)
- Perfect base for extra modules
Premium restaurants, chains, franchises and businesses that want everything without choosing.
Brands That Trust Us
These are some of the businesses already using FIDELYA. Swipe to see more and open their live app.
Skybar Valdivia
Digital experience with AI and competitive loyalty system.
- Super Boosters with limited stock/time
- Loyalty with levels and badges
- Push notifications
- AI-based recommendations
Umami Bar Nikkei
Nikkei cuisine with digital loyalty and premium experience.
- Interactive digital menu
- Loyalty with points and rewards
- Product boosters
- Advanced analytics
Sann Pietro Barber
Barbershop with digital loyalty to reward frequent clients.
- Loyalty with points and rewards
- Levels and badges
- Client rankings
- Ads and promotions