Published on
Aug 10, 2025
⭐ More Real Reviews, More Reputation
Google Maps reviews are one of the most important factors for attracting new customers. With FIDELYA, you incentivize authentic reviews by rewarding your customers with loyalty points automatically.
🔄 Customer Flow
Here’s how it works from the customer’s perspective:
- Sees the prompt — On the Home screen or their profile, the customer sees a personalized invitation to leave a review.
- Leaves their review — Tapping the button opens Google Maps directly on your venue’s review screen.
- Claims their reward — Back in the app, they tap “Claim points” and receive their loyalty points instantly.
The entire process takes less than a minute.
⚙️ Dashboard Configuration
From the admin dashboard you can configure the entire module:
Google Places Connection
- Google Place ID — Enter your venue’s Google Maps ID and the system automatically fetches the name, address, current rating, and total reviews.
- Sync — Import all your venue’s reviews with one click: author, rating, text, photos, and publication date.
Rewards
- Point amount — Define how many points each customer receives for leaving a review.
- Anti-abuse cooldown — Set a minimum period between claims per user (default 90 days) to maintain authenticity and prevent abuse.
Customizable Prompts
Choose how to motivate your customers with 4 pre-designed templates:
| Template | Style |
|---|---|
| Friendly | Warm and casual |
| Gastronomy | Focused on the culinary experience |
| Celebration | For special moments |
| Exclusive | Premium and differentiating tone |
Or write your own custom title and description so the message fits your brand identity.
📊 Review Analytics
Complete dashboard with your online reputation metrics:
- Rating distribution — How many reviews you have per star (1 to 5).
- Monthly trend — Chart showing the evolution of reviews received per month.
- Reward summary — Total claims made, points awarded, and participating users.
📋 Review Management
From the Reviews tab in your dashboard you can:
- View all synced reviews — Author, rating, full text, attached photos, and date.
- Sync manually — Import the latest reviews from Google Places with one click.
- Reward history — See which users claimed points, how many they received, and when.
🛡️ Anti-abuse Controls
The system includes mechanisms to maintain integrity:
- Per-user cooldown — A single customer cannot claim points more than once within the configured period (90 days by default).
- Status verification — The system automatically checks if the user is eligible before allowing a claim.
👀 Customer Experience
The module integrates naturally into the customer app:
- Home prompt — Visual card showing your venue’s current rating, the points they can earn, and a button to leave a review.
- Profile CTA — Compact version with gradient design that appears on the user’s profile.
- 2-step flow — First “Leave review” (opens Google Maps), then “Claim points” (credits instantly).
- Dismissible — Customers can close the prompt if they don’t want to participate.
🌟 Perfect For…
- Restaurants and bars — Boost your Google Maps visibility and attract new diners.
- Barbershops and salons — Turn post-service satisfaction into digital reputation.
- Coffee shops and hotels — Strengthen your online presence with genuine reviews.
- Any business — That wants to grow organically on Google Maps without fake reviews.
Your customers are already satisfied. FIDELYA turns them into your brand ambassadors on Google.
