🌟 About Us
FIDELYA was born from a simple yet powerful idea: to democratize advanced loyalty and gamification so that any business —from a local café to a large chain— can turn visits into loyalty, customers into community, and data into actionable decisions.
👤 Founders
Nicolás Moreno Ávila
Co-founder
Entrepreneur and full-stack Designer/Developer. Combines product, AI, and branding to build a platform that inspires emotion, drives conversions, and scales technically.
Loyalty isn’t enough — you must create emotion. Technology should feel human.
Nicolás’ Networks
Kevin Orlando Bravo Alarcón
Co-founder
Engineer focused on operations, implementation, and scalability. Leads client execution, process standardization, support, operational analytics, and on-site growth.
Useful technology is the one that arrives on time, works, and helps businesses grow every single day.
Kevin’s Networks
🌍 Mission
To democratize advanced loyalty and gamification, empowering any business to build community, memorable experiences, and actionable data.
So that no customer ever feels like “just another one.”
🚀 Strategy (Overview)
- Gamified Loyalty: points, levels, badges, rankings, and challenges.
- Real-Time Data: every interaction (QR, purchase, AI, reward) generates insights.
- Local Social Network: Match and Networking modes to create micro-communities.
- Accessible & Scalable: freemium, multi-tenant PWA, multilingual, multi-industry.
- Growth Partners: tool + data-driven creative consulting.
- Global Vision: LATAM first → emerging markets. Becoming the Shopify of loyalty.
🌟 Vision
In 10 years, Fidelya will be the global standard for intelligent loyalty:
portable loyalty identities, businesses with their own community ecosystems and data, and an experience that’s as simple as it is powerful.
📈 Traction (Early Cases)
- SKYBAR Valdivia
- 800+ users collecting points
- 300,000+ visits to the digital menu
- 500+ interactions with the AI Assistant
- And growing every week
🧩 How We Build It
- Multi-tenant backend (Auth, Loyalty, Menu, Badges, Rankings, AI, etc.)
- PWA installable with push notifications
- AI for recommendations, segmentation, and personalized experiences
- Simple dashboard to activate Booster/SUPER BOOSTER, campaigns, and automations
🤝 Our Core Values
| Value | What It Means at FIDELYA |
|---|---|
| 🌱 Purpose | Genuine loyalty, driven by emotion and meaning |
| ⚡ Innovation | AI + UX + data for real-world impact |
| 💎 Quality | Every detail matters (from pixel to query) |
| 💬 Closeness | We listen, iterate, and grow with our clients |
