An overview
of the Main Functions
Turn Every Visit into a Unique Experience
✨ 1. Activate FIDELYA in minutes
Request your demo, customize your brand with your logo and information, and create your first menu or points program. No POS or extra hardware needed — everything starts with a unique QR for your venue.
OnboardingCTARápido📲 2. Your customers scan the QR
Each visitor scans the QR or opens the link from their phone to access your digital menu. From there, they can view products, promotions, and start earning points with every visit.
QR realFallbackSin fricción🎁 3. They earn points automatically
With every purchase, customers accumulate points stored in their profile. You decide how many points to award, how many levels there will be, and which rewards to unlock. It’s fast and fully digital.
PerfilRachasProgreso🏅 4. They unlock rewards and achievements
Depending on the plan you choose, customers can redeem simple rewards or enjoy gamified experiences with levels, badges, rankings, and social interaction. This motivates them to return again and again.
PuntosRecompensasLealtad📊 5. You manage everything in one place
From the FIDELYA dashboard, you control your menus, launch promotions, activate boosters and super boosters to rotate stock as you wish, and review customer analytics. This turns every data point into a loyalty opportunity.
DataControlKPIs🔄 6. The cycle repeats
The customer returns, scans, earns points, levels up, and redeems more rewards. FIDELYA creates a virtuous loyalty loop that grows your business effortlessly.
RotaciónFidelidadDiversión
Smart Modules for Comprehensive Management
🏠 Centralized Home
A homepage designed as a hub: active promotions, available rewards, events, and quick access to the entire ecosystem (menu, loyalty, badges, rankings, social, reservations). As a PWA, your customers can save the app like a native one and receive push notifications (depending on the plan) to return at the perfect moment.
📈 Operational Insights
Actionable metrics we measure today:
- Usage peaks: busiest hours and days in the app.
- AI usage: users who interact the most with the assistant.
- Preferences: most liked/saved products.
- QR scans: who scanned whom and when (waiter/station → customer).
A clear panel that turns every interaction into ready-to-act insights: when to activate a Super Booster, how to adjust promotions, and which campaigns to prioritize.
🎁 Customer Loyalty
Turn every visit into progress:
- Automatic points for purchases or visits.
- Levels with tier-based rewards.
- Simple redemptions directly from the customer’s phone.
Quick signup with Google/QR and fully configurable rules by the admin.
🏅 Badges
A system of customizable and automated badges to reward achievements, streaks, preferences, and engagement. Define icon, rules, benefits, exclusivity by copies, cooldowns, and expirations. Grant them manually or automatically based on real behavior. Build your own “universe” of achievements and turn loyalty into social status and motivation.
🏆 User Rankings
Dynamic rankings by venue or season that drive healthy competition and repeat visits. Configure criteria (visits, points, redemptions, unique badges), tie-breakers, and time windows (weekly, monthly, seasonal). Display them on the Home screen and reward your Top 10 with benefits or special badges.
🍽️ Digital Menus
Dynamic and visual digital menus that showcase your products attractively.
Supports multiple languages, price variants, schedules, and tags (🌱 vegan, 🌶️ spicy, ✨ new, etc.).
Integrated with Booster/Super Booster, AI recommendations, and smart QR by table or campaign.
Optimize the experience and turn every visit into a sales opportunity.
⚡️ Booster & Super Booster for Products
- Booster: highlight key products to increase visibility.
- Super Booster: flash offers with limited time and/or stock (e.g., “2x1 for 60 min” or “valid for the first 10 customers”), featuring a countdown timer and urgency-driven design.
Perfect for moving off-peak hours, rotating inventory, and increasing average ticket size.
📢 Ads + Push (PWA)
Communicate promotions and events with banners, ribbons, and popups inside the menu. Complement with push notifications (PWA) to bring customers back when it matters most (depending on the plan). Segment by schedule, preference, or reward status.
👥 Social Interaction
Create social experiences inside your venue:
- Match Mode: connect customers when there’s mutual interest (Tinder-style).
- Networking Mode: visible profiles to connect and collaborate (ideal for cafés/coworking spaces).
Strengthen community, themed events, and emotional loyalty.
🦾 AI Assistant
Intelligent recommendations based on your menu and customer behavior.
Suggest pairings, highlight favorites, and answer questions instantly.
AI helps increase average ticket value and enhances satisfaction with every visit.
🎶 Real-Time Music / Artists
Display which DJ, band, or playlist is live.
Connect your venue’s atmosphere with the app experience and promote your events from the Home and Ads modules.
🗓️ Reservation System
Accept reservations and reduce no-shows with reminders.
Integration with Cover Manager and a simple flow directly from the Home.
Optimize occupancy and shifts seamlessly.
