🏅 Badge System in FIDELYA
Badges are a powerful, visual, and fully customizable way to recognize your customers for their achievements, behaviors, or loyalty.
In FIDELYA, each business creates its own universe of badges, with rules, rewards, and exclusivity levels that match its brand identity.
🎯 What Are Badges?
They are digital distinctions that users can unlock and display on their profile when they meet certain conditions, such as:
- Frequent visits
- Redeeming special rewards
- Reaching a level or point milestone
- Participating in events or promotions
- Winning internal challenges or competitions
They are publicly visible, creating prestige, community, and motivation.
🔧 Full Customization for Each Administrator
Each business defines:
- 🖼 Name and icon (emoji or custom image)
- 📜 Dual description: locked (how to earn it) and unlocked (achievement message)
- 🧠 Unlock condition: manual, automatic, or hybrid
- ⏳ Cooldown: waiting time before reusing benefits
- 🎁 Extra benefit (optional): discounts, points, special access
- 📅 Benefit expiration (optional)
- 🔒 Number of copies: unique, limited, or unlimited
- 👁 Visibility: public or private
⚙️ Smart Automation
FIDELYA can automatically assign badges using data it already tracks:
- Accumulated points
- Current level
- Total visits and streaks
- Redemptions made
- Participation in promotions
Examples:
- “Give a badge if the customer reaches level 3 within 20 days.”
- “Award a badge after trying all items from a category.”
- “Grant a badge when reaching 100 total visits.”
🌟 Types of Badges
| Badge Type | Description | Icon | Benefit |
|---|---|---|---|
| Visual | Purely aesthetic. | 🧢 | No |
| With benefit | Grants discounts, points, or special access. | 🎁 | Yes |
| Unique | Only one user can have it. | 👑 | Optional |
| Limited | Fixed number of copies. | 🏆 | Optional |
| Unlimited | Available whenever the condition is met. | 🔓 | Optional |
📲 Unlock Methods
- 🖐 Manual: The admin, waiter, or staff member scans the customer’s QR and assigns the badge.
- ⚙️ Automatic: The system grants it when conditions are met.
🧪 Featured Badge Examples
🧬 Alpha Badge (∞)
Obtained when creating an account or signing in with Google for the first time.
Type: Visual – 🔓 Unlimited
Who gets it: All new users
Icon: 🚀
⚡ “Rapidísimo” Badge (10 copies)
First 10 customers who visit 5 times within their first 7 days.
Type: Limited – With benefit
Benefit: 1 free redemption on level 1 rewards
Icon: ⚡
🥇 “VIP Customer” Badge (manual)
For the most loyal customers.
Type: Unique or limited
Benefit: 20% discount (once per week)
Cooldown: 7 days
Icon: 🥇
🌈 “Fan of the Month” Badge (1 copy)
Customer with the most visits of the month.
Type: Unique
Benefit: Access to hidden rewards that month
Icon: 🌈
🧊 “Menu Explorer” Badge (∞)
Redeem at least one reward of each type.
Type: Visual – Unlimited
Icon: 🧭
🏪 Examples by Business Type
Bar
- 🍹 Amateur Mixologist: Try 5 different cocktails → 10% off a signature drink.
- 🎤 Karaoke King (unique): Win the monthly contest → Free entry to VIP event.
Café
- ☕ Espresso Lover: 5 espressos in one month → 1 free Americano.
- 🥐 Morning Regular: 7-day streak → x1.5 points on morning purchases.
Restaurant
- 🍽 Flavor Taster: Try all seasonal dishes → Special dinner for two.
- 🥇 Reserved Table (50 copies): Priority reservation once a month.
Barbershop
- 💈 Perfect Hair: 5 cuts in 2 months → 1 free haircut.
- ✂️ Unique Style (unique): Try every style → 20% lifetime discount.
Ice Cream Shop
- 🍦 Ice Cream Lover: Try 10 different flavors → 1 free ice cream.
- 🧁 Seasonal Fan: Buy the special flavor of the month 3 times → Free double topping.
🔐 Exclusivity with Limited Copies
Examples:
- 🥇 Unique → VIP Customer
- 🥈 Limited → Rapidísimo (10 copies)
- 🔓 Unlimited → Alpha, Menu Explorer
Once the copy limit is reached, the badge becomes permanently locked.
🛡 Control and Anti-Abuse
- Cooldowns for repeatable benefits
- Automatic benefit expiration
- QR validation for redemptions
- Full assignment and usage logs
🧑💼 Admin View
- Scan the customer’s QR.
- View their profile (points, level, visits, badges).
- Grant the badge or let the system assign it automatically.
- Manage stock, benefits, and expirations.
👁 Public Badge View
In the user’s profile you’ll see:
- Unlocked badges (with achievement descriptions)
- Locked badges (grayed out, showing how to earn them)
- Active or expired benefits
Creating social recognition and friendly competition.
🚀 Real Gamification for Your Business
This module turns every visit, purchase, or interaction into a chance to reward and retain your customers.
You set the rules, FIDELYA does the rest.
🛠 How to Get Started
- Activate the badge module in your Fidelya account.
- Create your first badge or use our templates.
- Configure conditions, benefits, and exclusivity.
- Start rewarding and building community.
📩 Support & Help: contacto@fidelya.cl
